Refund policy
Returns and Refunds
Due to the short nature of the snow sports season we offer a 15-day return policy, this means you have 15 calendar days after receiving your order to contact us and request a return. This helps us get product back on the site and available for other customers quickly, we appreciate your understanding.
Please do not send any items back to us without obtaining an RMA first. Any packages sent back to us without an RMA number on the outside of the box will not be accepted or opened. Skis For Less is not liable for any packages sent back to us without a return authorization number. If more than 15 calendar days have passed since your order was delivered, unfortunately we are unable to issue an RMA for a return.
We do not offer return shipping so any returns can be sent back to us using your preferred shipping carrier. We strongly suggest using a trackable shipping service. Depending on the value of your item you may also want to purchase shipping insurance. Once you drop your return off with the shipping carrier they are responsible for delivering it to us safely, so having tracking information and insurance is advised in the event of loss or damage.
If you would like to start a return, please contact us HERE.
All returns must be received at the return address provided within 15 days of your RMA number being issued. Returns received after 15 days of the RMA issue date may not be processed or may have a 25% fee deducted.
There are certain situations where only a partial refund may be granted (if applicable):
Any item not in its original condition, is damaged, or is missing parts.
Any item that is received more than 15 days after your return authorization number is issued.
Exchanges
Due to the high volume of customers we have during the peak season we do not offer exchanges. If you purchased an item and need to get a different size, model, etc. the fastest way to ensure you get what you need is to send the item back to us for a refund and place a new order on the website for the correct item. We only replace items directly if they are defective or damaged.
Refunds
Once your return is received it will be inspected and processed. We will notify you via email once your refund has been completed and a refund will be applied to your credit card or original method of payment. This usually takes 3-5 business days to appear on your account. This may take slightly less or slightly more time depending on the financial institution. If payment was made using a cryptocurrency you are only eligible for a store credit refund.
If you haven’t received a refund within the specified time frame, first verify that it is not pending on your account.
Then contact your credit card company, in some cases it may take additional time before your refund is officially posted by the card company.
Next contact your bank. There is typically some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us HERE
Exceptions / non-returnable items
Some items that are for sale on our website are not eligible for returns or exchanges. This includes items listed with a condition rating of "D" and any items that specifically state they are not eligible for returns in their product description.
Additional items that are not eligible for returns or exchanges:
Gift cards
Free add on items
Tune up services
Damages or issues with order
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if there are any other problems with your order so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.