FAQ

Is the product in the picture the one I will receive?

The items we use for our product images are taken directly from our available inventory. Due to the large quantity of each item we typically have in stock it is not possible to provide a picture of each individual item. The product images are meant to be an accurate representation of what you will receive however items may vary slightly in color, condition, or design. Our customer service team is unable to provide any individual images of items. We do not use any stock images for used product images.

Where does your used gear come from?

We buy our used equipment from a variety of suppliers. They range from some of the biggest ski resorts in the country to smaller, local rental shops. We do not purchase any gear from individual sellers at this time.

What condition is your used gear in?

The condition of our used equipment varies from item to item. All skis and snowboards will have their condition rating listed at the end of the product title with a link to our ratings system on their product page, or click here to view our condition ratings. Other used items such as boots, snowboard bindings, poles, or helmets do not have individual condition ratings as they will all show some level of cosmetic wear and tear. All items that do not have individual ratings will have signs of use such as scratches, scuffs, scrapes, and wear from normal use.

Are your skis and snowboards tuned up before they are shipped?

In order to keep our prices as low as possible our gear is not tuned up unless a tune up service is added to the order. If it is within your budget, we do suggest adding on a tune up as it will increase the performance and overall base and edge condition of skis and snowboards. Click here to view the tune up services we offer and what each one can do to improve your gear.

Are the bindings mounted to the skis and set up for me to use when my order arrives?

All of our used skis and some of our new skis will arrive to you with the bindings already mounted on the ski, however They are NOT set up for use and we do not offer binding setup service at this time. Your skis should always be taken to your local certified ski binding technician in order to be serviced and adjusted to your specifications. Failure to have ski bindings set up and tested prior to use and at least once per season thereafter can result in serious injury. Under no circumstances shall Skis For Less be liable for any direct, indirect, special, incidental or consequential damages due to negligence in alpine ski binding setup or failure to have this service performed by a certified technician.

If I order a snowboard and bindings will the bindings be mounted when my order arrives?

Due to the way our orders are packaged and the variances in preferred snowboard binding setup, bindings will not be mounted prior to shipment. The setup process is fairly easy and can be accomplished at home with only a philips head screwdriver. If you need any assistance or suggestions when mounting your snowboard bindings please contact us, we are happy to help.

Can I cancel my order?

As soon as your order is submitted your selected payment method is charged and it is processed in our system. If your order has not yet left our warehouse please contact our customer service team to cancel an existing order. All canceled orders are subject to a 2.8% deduction from the refunded amount. This is to cover the payment processing fee that Skis For Less  is charged when you submit an order.

Can I change my order after it has been submitted?

If there is an error or need to make a change to your order please contact us as soon as possible. If it is outside of our regular business hours please use the contact form under the "help center" menu to send us an email. Our customer service team will do their best to accommodate any changes.

Can I use more than one coupon?

You may only redeem one (1) coupon code per order. For coupons that require a minimum purchase amount, the order totals must be above the minimum amount before shipping costs are applied.

Do you collect sales tax?

Sales tax is determined by delivery address and is applied to orders being delivered to addresses in Virginia.

Can I place my order over the phone?

To ensure your order information is accurate all orders must be placed via our website. Our customer service team is not able to place any orders over the phone on your behalf. If you need any assistance with ordering please feel free to get in touch and we would be happy to guide you through the process.

How much does shipping cost?

Single item shipping costs are listed on each product page. For orders containing multiple items the shipping cost can be determined using the shipping estimator located at the bottom of the shopping cart. All orders are shipped at the discretion of Skis For Less. 

How long will it take for my order to ship?

Most orders are processed and shipped within 3 business days after they are placed. During the peak season order processing times may be greater than 3 business days. If you require your order to arrive by a specific date, an express shipping method is suggested to guarantee arrival. You can also contact us for current processing times. Business days do not include weekends and major holidays. Additional services such as tune-ups will add an additional 1-2 business days of processing time.

How long will it take for my order to arrive?

Transit time will vary depending on your location and your selected shipping method. Once your order leaves our warehouse you will receive an email notification with your tracking number. You can then track your package to get the most accurate estimated delivery date. The map below shows the estimated time for your order to be delivered after your order is placed using ground shipping.

Can I have my order shipped express?

We do offer express shipping methods for 3 day and 2 day delivery services. You can select from these options on the checkout page. Orders placed using an express shipping method before 1 PM EST will be processed and shipped the same day excluding weekends and holidays. Orders placed using an express shipping method during the weekend or on a holiday will be shipped the next business day.

Does Skis For Less offer international shipping?

We currently offer international shipping to Canada only. International orders are not eligible for free shipping promotions. For ALL international shipments please be aware that there are local duties, taxes, and brokerage on your purchase. These are not fees charged by Skis For Less and vary by location so we are unable to provide the exact cost of these additional costs. It is suggested that you check with your local international shipping fulfillment companies for an estimate.

Do you have a storefront that I can shop or pick up orders at?

Unfortunately we do not have a retail store and do not offer local pickup. All orders must be placed via our website and will be shipped from our warehouse location to you.

What do I do if my package was damaged, lost, or stolen?

These are not common occurrences but they do happen. In the event that a package is damaged in transit, lost, or stolen, please contact us as soon as possible. We will notify the shipping company and they will let us know how to proceed.

Returns and Refunds

Due to the short nature of the snow sports season we offer a 15-day return policy, this means you have 15 calendar days after receiving your order to contact us and request a return. This helps us get product back on the site and available for other customers quickly, we appreciate your understanding.

Please do not send any items back to us without obtaining an RMA first. Any packages sent back to us without an RMA number on the outside of the box will not be accepted or opened. Skis For Less is not liable for any packages sent back to us without a return authorization number. If more than 15 calendar days have passed since your order was delivered, unfortunately we are unable to issue an RMA for a return.

We do not offer return shipping so any returns can be sent back to us using your preferred shipping carrier. We strongly suggest using a trackable shipping service. Depending on the value of your item you may also want to purchase shipping insurance. Once you drop your return off with the shipping carrier they are responsible for delivering it to us safely, so having tracking information and insurance is advised in the event of loss or damage.

If you would like to start a return, please contact us HERE. 

All returns must be received at the return address provided within 15 days of your RMA number being issued. Returns received after 15 days of the RMA issue date may not be processed or may have a 25% fee deducted.

There are certain situations where only a partial refund may be granted (if applicable):
Any item not in its original condition, is damaged, or is missing parts.
Any item that is received more than 15 days after your return authorization number is issued.

Exchanges

Due to the high volume of customers we have during the peak season we do not offer exchanges. If you purchased an item and need to get a different size, model, etc. the fastest way to ensure you get what you need is to send the item back to us for a refund and place a new order on the website for the correct item. We only replace items directly if they are defective or damaged.

Refunds

 
Once your return is received it will be inspected and processed. We will notify you via email once your refund has been completed and a refund will be applied to your credit card or original method of payment. This usually takes 3-5 business days to appear on your account. This may take slightly less or slightly more time depending on the financial institution. If payment was made using a cryptocurrency you are only eligible for a store credit refund. 

If you haven’t received a refund within the specified time frame, first verify that it is not pending on your account.
Then contact your credit card company, in some cases it may take additional time before your refund is officially posted by the card company.
Next contact your bank. There is typically some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us HERE

Exceptions / non-returnable items

Some items that are for sale on our website are not eligible for returns or exchanges. This includes items listed with a condition rating of "D" and any items that specifically state they are not eligible for returns in their product description.

Additional items that are not eligible for returns or exchanges:
Gift cards
Free add on items
Tune up services

Damages or issues with order

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if there are any other problems with your order so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

What length of ski should I buy?

There are a lot of factors that can influence your ideal ski length. Getting on the right size ski is an important part of being comfortable and enjoying your time on the slopes. Using  the skier's height is a good starting point and taking things into consideration like weight, ability level, terrain, and even their personal style of skiing will help to narrow down your size range. For most people their starting point will land somewhere between their chin and nose. Remember, these are just guidelines, not rules. If you have a preferred size that you are comfortable on you can certainly go with that.  

Once you have established your starting point consider the following

Ability Level

Beginner - If you are a beginner looking for a ski that is easy to maneuver and keep in control, consider sizing down 5-10cm from your starting point. This will usually put the ski at chin height or a little below. This is a common practice at resorts and rental shops as it helps to build the confidence and essential skills a skier needs to move beyond the bunny slopes.

Intermediate - Are you an intermediate skier who has mastered the basics but is still progressing? Choosing a size that lands around nose height will give you the length needed for stability on intermediate terrain but keep the skis from being too unforgiving when mistakes are made.

Advanced - By the time skiers reach an advanced level they usually have a good idea of what they need in a ski. A longer length is usually preferred as conditions become more demanding and the additional stiffness and stability are necessary. This will typically mean a ski length that is about forehead height.

Skier Style

Moderate - If you prefer to stick to the groomers a shorter ski may be for you. Keeping your turns short and going at an average pace means that a ski at, or slightly below, chin height would more suited to your style.

Aggressive - For skiers that just wanna go fast. If you are spending most of your time skiing at high speeds on steep or technical terrain, selecting a size that is closer to forehead height or slightly above will give the added stiffness and stability that is needed for this style.

Conditions

Groomed - For skiers that spend a majority of their day on groomed, hard packed, or icy surfaces, going with a standard length is best. A standard length will keep the skis maneuverable and for that extra bit of responsiveness look for something with a normal to narrow waist width.

Powder - When you spend a lot of time in fresh snow or off trail, a slightly longer ski will give you that extra bit of float to keep you moving through the deep stuff. You will  also want to consider a ski with a wider waist width that will also help you float and keep you on the surface.

Weight

If you are above or below the average weight for your height you should adjust your size accordingly. If you are above the average weight for your height you can consider a longer ski for added stability and response. If you are below the average weight for your height you can go with a shorter ski to get the flex and maneuverability you need.

What size of ski boots should I buy?

Boots that fit well are a key part of good ski setup. Selecting a proper size is essential for both comfort and performance. Listed below are some helpful tips and a conversion chart to get you started with selecting your size.

How do I measure my foot?

The easiest method of measuring is to lay a piece of paper or cardboard down on the ground in a flat, level, area. While standing, place your foot on top of the paper and trace the outside of your foot. You can then measure the tracing from the back of the heel to the longest part of the toe. We recommend measuring in centimeters for the most accurate measurement however, if you need to measure in inches you can convert to centimeters by multiplying your measurement by 2.54.

How do I choose the right size?

If your centimeter measurement falls between two sizes, round up to the closest mondopoint size. For example a 26.73cm would round up to a 27.0 mondopoint or a 26.32 would round up to a 26.5 mondopoint. We do NOT recommend using the conversion chart based on street shoe size. Due to the inconsistent sizing of shoe manufacturers this is not an accurate method of sizing and should only be used if absolutely necessary.

Recreational Fit - For skiers that are more conservative on the slopes or don't ski many days per year and are looking for a spacious fit to maximize comfort. It is generally best to choose a size slightly above your mondopoint measurement. We do not recommend choosing a size that is more than one size above your mondopoint measurement.

Performance Fit - For skiers that ski fast and aggressive on a variety of steep, technical, terrain. If you are looking for the most power transfer and want the best performance with a tight, precise fit. It is generally best to select right at your mondopoint measurement or slightly below.

Unfortunately ski boots will never be as comfortable or fit the same as a street shoe no matter how well they fit simply due to the materials they are made of and how they are manufactured. Remember that the conversion chart is approximate and this information is only meant to be a starting point. With slight variances from one boot model to another and every person's foot being unique we cannot guarantee that choosing a size solely based on this guide will result in a perfectly fit boot.

What length of snowboard should I buy?

There are a lot of factors that can influence your ideal snowboard length. Getting on the right size snowboard is an important part of being comfortable and enjoying your time on the slopes. Using  your height is a good starting point and taking things into consideration like weight, ability level, terrain, and even your personal style of riding will help to narrow down your size range. For most people their starting point will land somewhere between their chin and nose. Remember, these are just guidelines, not rules. If you have a preferred size that you are comfortable on you can certainly go with that.

Once you have established your starting point consider the following

Ability Level

Beginner - If you are a beginner looking for a board that is easy to maneuver and keep in control, consider sizing down 5-10cm from your starting point. This will usually put the board at chin height or a little below. This is a common practice at resorts and rental shops as it helps to build the confidence and essential skills a rider needs to move beyond the bunny slopes.

Intermediate - Are you an intermediate rider who has mastered the basics but is still progressing? Choosing a size that lands between chin and nose height will give you the length needed for stability on faster intermediate terrain but keep the board from being too unforgiving when mistakes are made.

Advanced - If you are an advanced rider you probably have a good idea of what you need in a board. A longer length is usually preferred as conditions become more demanding and the additional stiffness and stability of a longer board is necessary. This will typically mean a board length that is about nose to eye height.

Rider Style

Moderate - If you prefer to stick to the groomers a shorter board may be for you. Keeping your turns short and going at a moderate speed means that a board at or slightly below chin height would more suited to your style.

Aggressive - Sometimes there are those that just wanna go fast. If you are spending most of your time riding at high speeds on steep or technical terrain and carving aggressively, selecting a size that is nose to eye height or slightly above will give the added stiffness and stability that is needed for this style.

Conditions

Groomed - For riders that spend a majority of their day on groomed,  hard packed, or icy surfaces, going with a standard length is best. A standard length will keep the board maneuverable and help maintain a good edge hold.

Powder - When you spend a lot of time in fresh snow or off trail a slightly longer board will give you that extra bit of float to keep you moving through the deep stuff. You will  also want to consider a board with a wider waist width or powder specific shape that will also help you float and keep you on the surface.

Weight

If you are above or below the average weight for your height you should adjust your size accordingly. If you are above the average weight for your height you can consider a longer board for added stability and response. If you are below the average weight for your height you can go with a shorter board to get the flex and maneuverability you need.

 

What size of snowboard boots should I buy?

Boots are arguably the most important part of your snowboard setup. Selecting a proper size is essential in both comfort and performance. It is also important to consider that the size of your boot should be compatible with the size of binding you intend to use. Listed below are some helpful tips and a conversion chart to get you started with selecting your size.

 

How do I measure my foot?

The easiest method of measuring is to lay a piece of paper or cardboard down on the ground in a flat, level, area. While standing, place your foot on top of the paper and trace the outside of your foot. You can then measure the tracing from the back of the heel to the longest part of the toe. We recommend measuring in centimeters for the most accurate measurement however, if you need to measure in inches you can convert to centimeters by multiplying your measurement by 2.54.

 

How do I choose the right size?

While snowboard boots are sized using traditional US sizes, measuring your foot in centimeters and converting is still the most accurate method to determine your size. If your centimeter measurement falls between two sizes, round up to the closest mondopoint size. For example a 26.73cm would round up to a 27.0 mondopoint or a 26.32 would round up to a 26.5 mondopoint. We do NOT recommend using the conversion chart based on street shoe size. Due to the inconsistent sizing of shoe manufacturers this is not an accurate method of sizing and should only be used if absolutely necessary.

Recreational Fit: For riders that are more conservative on the slopes or don't snowboard many days per year and are looking for a spacious fit to maximize comfort. It is generally best to choose a size slightly above your mondopoint measurement. We do not recommend choosing a size that is more than one size above your mondopoint measurement.

Performance Fit: For riders that ride fast and aggressive on a variety of steep, technical, terrain. If you are looking for the most power transfer and want the best performance with a tight, precise fit. It is generally best to select right at your mondopoint measurement or slightly below.

While snowboard boots are arguably more comfortable than ski boots, in most cases they still do not fit exactly the same as a street shoe and will not be as comfortable. Remember that the conversion chart is approximate and this information is only meant to be a starting point. With slight variances from one boot model to another and every person's foot being unique we cannot guarantee that choosing a size solely based on this guide will result in a perfectly fit boot.

 

What length of ski pole should I buy?

Sizing ski poles is a pretty straight forward process. For most standard alpine skiing applications you can choose the correct pole length based on the skier's height using the chart below. We also have select pole models available in telescopic versions to allow for a wide range of adjustment to fine tune your fit. In some specific cases you may want to adjust the size accordingly, such as a shorter length for park or freestyle focused skiers, or buying a pole that includes larger baskets for skiers that are only out on powder days.